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  • How much do you charge for a callout?
    We do not charge a callout fee. We don’t even charge an hourly rate. We quote a price to undertake the work you require and this is the price we will invoice when the job is completed.
  • How soon can you get a locksmith to me in an emergency?
    We will always do our best to get a locksmith to your property as fast as possible. We understand that if you require a locksmith, you’re probably under a lot of stress already. We want to get there, get you in as soon as possible and take the weight off your shoulders.
  • How far do you travel?
    We do undertake national contracts on our commercial side of the business. We will happily travel however we may need to include additional charges if outside of our remit, to cover the costs associated if further afield. We will always provide a quotation before any works take place.
  • Do I need a locksmith?
    If you are having issues relating to a lock or a door, it is always best to call a professional. With many issues, if the incorrect solution is undertaken, it may end up being a harder fix than original and result in costing you more.
  • What is the benefits of non-destructive entry?
    Non-destructive entry can be a faster option than destruction, meaning we can get you in quicker. By decoding/picking your locks, it means they may not need replacing if you know where the keys are. Additionally, it is also much quieter and to pick/decode a lock than to drill one. This is a big benefit when we are assisting out of hours and ensures we do not disturb your neighbours and we do not ruin your door/locks.
  • What is Non-destructive gain entry? (NDE / NDGE)
    Non-destructive gain entry is a skill set which enables the locksmith to open locks with methods that do not damage the locks or doors. This can be – picking, decoding, bypassing, impressioning etc.
  • Can my doors invalidate my home insurance?
    Yes. Your domestic underwriters will ask for your locks to comply to BS3621 for timber doors, and TS007 3 Star for UPVC and composite doors. Failure to meet these requirements, will invalidate any claim made, where entry has been made via the locks.
  • What is lock snapping?
    Lock snapping is a method of attack for destructive entry into a property. It is important to fit locks that have certain features that combat this attack – such as locks to TS007, 3 star approved.
  • What happens if my key snaps in my lock?
    If your key snaps in the lock, we can normally remove for you. That said, keys normally snap for a reason. For example, a key can come under stress if the door is mis-aligned and you are using excess force to turn the lock.
  • How long does it take to pick open a lock?
    That all depends on the type of lock and how they are pinned/levered. Generally speaking, we can pick lockers in seconds, UPVC/composite in minutes and mortice locks in 30 minutes.
  • Why are my handles floppy on my UPVC / Composite door?
    This sounds like a common mechanism failure where the follower has cracked, or the internal components have broken. If your door is still operating, it is advisable to get it fixed now before it fails when it is locked shut.
  • Why are my handles stiff on my UPVC / composite door?
    The best thing to do is try with the door open. If its smooth with the door open, we know it’s a problem with door alignment. If it is still stiff with the door open, the mechanism may need some attention.
  • Should I adjust the hinges on my UPVC door?
    No. To realign a UPVC door, the panel/glass will need removing. Hinges are just to fine tune and tweak at the end of the process and are very temperamental if over adjusting and easily break.
  • Should I change the locks to my new house?
    If you have bought a new property, it is always advisable to get new locks, to ensure key control. Your insurers will state that your locks should be to either BS3621 for wooden doors or TS007 3 Star for UPVC or composite doors.
  • Should I change the locks if I lose my keys?
    Yes. If you have lost your keys, it is always advisable to get new locks, to ensure key control. Your insurers will state that your locks should be to either BS3621 for wooden doors or TS007 3 Star for UPVC or composite doors.
  • Why won’t my key turn the lock?
    Assuming the key is the correct one, this could be due to a number of reasons; such as – worn key, worn pins/levers, failed lock case, worn curtain etc. Our locksmiths will be able to provide an answer when they see it. Our customers generally send us a Whatsapp video to show the problem and we can quote directly from that.
  • How to fix a key stuck in lock?
    If your key is stuck in the lock, you will probably be able to lock or unlock the door but not both. This is due to a slipped cam. We would always recommend that we change the barrel for you when this occurs.
  • I am locked out and there is a key on the inside. What now?
    Don’t worry, we have a number of methods to overcome this issue. Whilst not possible on all locks, many locks we can turn the key from the outside. If that’s not possible, we have many other tricks up our sleeve.
  • Why won’t my UPVC door handle lift up?
    This sounds like a common mechanism failure where the internal components have broken or possible a door alignment issue. Try operating the door whilst it is open – if you are able to lift the handle then, we know it’s a door alignment issue.
  • How do you pick locks?
    Magic. And lots of practice.
  • Why is my door closer is slamming?
    If the correct door closer has been specified and fitted correctly, it should be as easy as minor adjustments. Most door closers come with a latching valve and closing speed. We recommend adjusting to around a 5 second closing speed, then allowing the latching to kiss the door into the frame.
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